Privacy Policy

1. Introduction

Cogwright ("we", "us", "our") operates a watch and clock repair workshop at 88 Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor, Malaysia. This Privacy Policy describes the personal information we collect through our website at cogwrig.sbs and through our workshop intake process, how we use it, and the rights you have in relation to it.

This policy applies to all visitors to our website and to clients who bring pieces to the workshop for assessment or service. By using our website or contacting us, you acknowledge that you have read this policy.

For privacy-related questions, contact us at [email protected].

2. Data We Collect

Information you provide directly:

• Name and contact details (email address, telephone number) when you submit an enquiry form or contact us directly
• A description of your watch or clock and the service you are enquiring about
• Postal address if relevant to postal service arrangements

Information collected automatically:

• Standard server logs including IP address, browser type and pages visited
• Cookie data where consent has been given (see our Cookie Policy)
• Analytics data if analytics cookies are accepted

Legal basis for processing (Personal Data Protection Act 2010, Malaysia — PDPA): We process personal data on the basis of your consent (for website enquiries and cookies), and for the performance of a contract (when we carry out repair or restoration work for you).

Retention: Enquiry data is held for 12 months. Workshop service records are held for 2 years from the date of collection. Financial records are retained as required by Malaysian law.

3. How We Use Your Data

• To respond to your enquiry and provide a service scope and quotation
• To carry out and document the repair or restoration service you have agreed to
• To contact you when your piece is ready for collection or when a decision is needed during the work
• To maintain our workshop service records
• To understand how our website is used, where analytics consent has been given, so that we can improve it

We do not use your personal data for marketing communications unless you have specifically asked to receive them. We do not sell or rent your data to any third party.

We may share limited information with parts suppliers where necessary to source components for your service. In such cases, only the minimum information needed (part specification, not your personal details) is shared.

4. Data Protection Measures

• Our website is served over HTTPS. Data submitted through contact forms is encrypted in transit.
• Workshop records are stored on password-protected systems with access limited to workshop staff.
• Paper intake records are stored in a locked filing system on the premises.
• In the event of a data breach that poses a risk to your rights, we will notify the relevant authority and, where required, the affected individuals without undue delay.

5. Cookies

We use cookies to support basic website functionality and, where consent is given, to understand how visitors use the site. Details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent at any time where processing is based on consent (this does not affect lawfulness of processing before withdrawal)
• Limit the processing of your data in certain circumstances
• Lodge a complaint with the Personal Data Protection Commissioner Malaysia if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

8. Children's Privacy

Our workshop services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us at [email protected] so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when the current version came into effect. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

10. Contact

Data controller: Cogwright
88 Jalan Tun Abdul Razak, 80000 Johor Bahru, Johor, Malaysia
Email: [email protected]
Telephone: +60 7-291 4638